All complaints are first handled with an internal complaints procedure. All complaints are dealt with as quickly as possible, and we aim to respond to the initial complaint within 7 days.

If further investigations are required this initiates a further 28 days, however, this would be communicated with you by the 7th day.

If we are still unable to conclude on the complaint put forward, you then have the opportunity to take your complaint to an independent redress provider, as approved by the RICS Regulation Board.

Please see our redress provider below:

For Consumer Clients:

Name of redress mechanism

Address: 70 Fleet Street, London, EC4Y 1EU

Telephone Number: 02075 366116

Email address: applications@cedr.com

Website: www.cebr-solve.com

For Business to Business Clients:

Name of redress provider: CEDR Solve

Address: The international Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU

Telephone: 020753 66060

Email address: info@cedr-solve.com

Website:www.cebr-solve.com

Pink Williams Team